Shipping policy

Shipping Policy

Thank you for choosing to shop with us! We’re excited to get your handmade item to you. Please read our shipping policy below to understand our process.

Processing Time

• All orders are processed within 3-5 business days.

• Orders placed on weekends or holidays will be processed the next business day.

• Custom or personalized items may take longer to process (5-10 days depending on item(s)

Shipping Rates and Delivery Times:

• Standard Shipping: We offer affordable standard shipping options. Rates are calculated at checkout based on your delivery address.

• International Shipping: We currently offer international shipping to select countries. International shipping rates and delivery times vary by location and will be calculated at checkout.

Shipping Partners:

We ship through trusted carriers like [USPS, UPS, FedEx, etc.], and tracking information will be provided once your order has shipped.

Address Accuracy:

Please ensure that your shipping address is correct before completing your order. We are not responsible for delays or lost packages due to incorrect or incomplete addresses provided at checkout.

Lost or Stolen Packages:

• We are not responsible for packages once they have been shipped, but we’ll do our best to help you resolve any issues.

• If your package is lost or stolen, please contact the carrier directly to file a claim. We can assist with tracking, but the responsibility lies with the carrier once the package leaves our facility.

Customs and Import Duties (for International Orders)

• International customers are responsible for any customs duties, taxes, or fees that may be applied upon arrival in your country.

• Please check with your country’s customs office for more details before placing your order.

Packaging:

We take care to pack your handmade items securely to ensure they arrive safely. We use eco-friendly packaging materials whenever possible.

Questions?

If you have any questions about shipping or need assistance, please contact us at gofio.est2020@gmail.com or reach out via our contact page. We’re here to help!